Global Cargo Logistics
Last updated: March 10, 2026
Version FrançaiseThese terms and conditions define the general conditions of use for the services offered by GCL Express (Global Cargo Logistics), a service of LTC Group SARL, an international transport and logistics company based in Yaoundé, Cameroon and Guangzhou, China.
GCL Express offers the following services:
These terms apply to any individual or legal entity (hereinafter "the Client") using one or more of the GCL Express services listed above.
Entrusting a parcel or goods to GCL Express implies full and complete acceptance of these terms and conditions. The Client acknowledges having read them before any shipment.
These terms are effective from their publication date and remain in force until modified or replaced by an updated version.
The Client is responsible for ensuring that the details provided during parcel registration (name, phone number, address) are accurate and active. GCL Express cannot be held responsible for failure to receive a notification if the phone number is incorrect, inactive or out of service.
The Client must notify GCL Express of any change in their contact details as soon as possible.
GCL Express accepts the shipment of lawful goods, properly packaged and declared. The Client must provide an accurate description of the contents of each parcel.
The Client is responsible for packaging their goods. The packaging must be sufficient to protect the contents during transport, transshipment and storage. GCL Express reserves the right to refuse any parcel whose packaging is deemed insufficient.
| Transport mode | Minimum billable | Unit of measurement |
|---|---|---|
| Air | 0.5 kg minimum | Kilogram (kg) |
| Sea | 0.1 CBM minimum | Cubic meter (CBM) |
There is no maximum weight per parcel for air transport. Any parcel weighing less than the minimum billable weight will be charged at the minimum rate. For sea transport, any parcel with a volume less than 0.1 CBM will be charged at the minimum rate of 0.1 CBM.
The Client may declare the value of their goods when registering the parcel. This declaration determines the amount of compensation in the event of a claim (see Chapter 5).
Rates are set according to the transport mode and the nature of the goods:
| Mode | Calculation basis | Currency |
|---|---|---|
| Air | Price per kilogram (kg) | FCFA (XAF) |
| Sea | Price per cubic meter (CBM) | FCFA (XAF) |
Current rates are communicated to the Client before shipment and are available at our agencies or upon request. GCL Express reserves the right to revise its rates at any time. Any changes are communicated to clients through official channels (SMS, WhatsApp, website and mobile app).
For air transport, the rate is calculated based on the higher weight between the actual weight and the volumetric weight of the parcel.
Volumetric weight formula:
1 CBM = 168 kg
Volumetric weight (kg) = Length (cm) × Width (cm) × Height (cm) / 6,000
If the volumetric weight of a parcel exceeds its actual weight, the volumetric weight is used for billing. This rule applies to bulky but lightweight parcels (e.g., pillows, plastic items, oversized packaging).
Example: A parcel weighing 5 kg measuring 60 cm × 50 cm × 40 cm has a volumetric weight of (60 × 50 × 40) / 6,000 = 20 kg. The Client will be billed based on 20 kg (volumetric weight) as it exceeds the actual weight of 5 kg.
Additional charges may apply in the following cases:
Payment can be made through the following methods:
Mobile Money and bank card payments are subject to a 2.99% transaction fee charged by the payment provider.
A digital receipt is automatically generated for each transaction and can be viewed via the mobile app or website. The Client can download their receipts in PDF format at any time.
GCL Express offers a product and goods sourcing service allowing the Client to entrust the research, selection and purchase of products from suppliers in China.
GCL Express acts as an intermediary and does not guarantee product compliance beyond the visual inspection carried out before shipment. The Client remains responsible for final verification upon receipt.
GCL Express offers a payment intermediation service allowing the Client to pay their suppliers in China securely:
Regarding sourcing and supplier payment services:
GCL Express commits to handling entrusted goods with the care of a professional carrier. Our liability is engaged in cases of:
GCL Express offers a pre-shipment product verification service from our warehouses in China. This verification consists of a visual inspection of the apparent condition of goods with photos and/or videos sent to the Client.
Important: GCL Express cannot be held responsible for the intrinsic quality of products shipped by suppliers. If a supplier ships defective, poor quality or non-conforming goods, the responsibility lies with the supplier and not with GCL Express.
The Client is encouraged to subscribe to the pre-shipment verification service to detect any apparent issues before dispatch. Without verification requested by the Client, GCL Express disclaims any responsibility for the condition or quality of goods upon arrival.
In case of loss or damage, compensation is capped at:
GCL Express cannot be held liable in the following cases:
GCL Express cannot be held responsible for delays or failure to perform its obligations resulting from force majeure. The following are considered force majeure events, without limitation:
In case of force majeure, delivery times are suspended for the duration of the event. GCL Express commits to informing the Client as soon as possible and to resuming its obligations upon cessation of the event.
The Client is responsible for:
| Transport mode | Route | Estimated time |
|---|---|---|
| Air | China - Africa | 7 to 15 business days |
| Sea | China - Africa | 45 to 60 business days |
The times indicated are for guidance only and do not constitute a firm contractual commitment. They may vary depending on transport conditions, customs procedures and unforeseen events (see Art. 5.5 - Force majeure).
Each registered parcel receives a unique tracking number allowing the Client to follow the progress of their shipment in real time via:
A parcel goes through the following stages:
The Client is automatically notified at each status change of their parcel by SMS, WhatsApp and/or email according to their preferences.
Picking up a parcel at our agency requires the following:
If someone other than the recipient picks up the parcel, a written authorization along with a copy of the recipient's ID is required.
The Client is invited to inspect the condition of their parcel at the time of pickup. Any anomaly (visible damage, opened parcel, different weight) must be reported immediately to agency staff and noted on the delivery slip.
Parcels available at our agency benefit from a free storage period of 7 days from the availability notification. Beyond this period, storage fees of 500 FCFA per day will apply.
During the storage period, clients receive periodic reminders (SMS, WhatsApp) inviting them to collect their parcels at the agency.
After 1 month (30 days) without pickup and without news from the recipient, GCL Express reserves the right to destroy or auction unclaimed parcels. Accumulated storage fees remain due.
In case of auction or destruction of an unclaimed parcel after the 30-day period, the notification system report (SMS and/or WhatsApp) serves as valid proof of notification, provided that the message was successfully transmitted to the phone number provided by the Client during parcel registration.
The notification is deemed received whether or not the message was read by the Client, provided the system confirms successful transmission to the registered number. It is the Client's responsibility to keep their contact details up to date in accordance with Article 2.1.
Parcels received at the warehouse without client details are registered and published on the unclaimed parcels list accessible on the website and mobile app. Owners may come forward and claim their parcels within 1 month (30 days) from the date of receipt at the warehouse.
After this 1-month period, unclaimed parcels without contact details are destroyed or auctioned. GCL Express disclaims any responsibility after the expiration of this period.
Any claim must be made within the following deadlines:
Claims must be submitted in writing (email, WhatsApp or letter) to GCL Express customer service with the following elements:
GCL Express commits to acknowledging receipt of the claim within 48 hours and providing a response within a maximum of 15 business days.
In case of dispute, the parties commit to seeking an amicable solution first. Failing agreement, the dispute will be submitted to the competent courts of Yaoundé, Cameroon.
GCL Express categorically refuses the transport of the following goods:
The following goods require prior authorization and specific declaration:
Warning: Any attempt to ship prohibited goods will result in refusal of the parcel, seizure of the goods and, where applicable, legal proceedings. Costs incurred will not be refunded.
GCL Express collects and processes personal data of its clients in strict compliance with applicable regulations. Information collected includes:
This data is used exclusively for:
For more details, please consult our complete Privacy Policy.
GCL Express reserves the right to modify these terms at any time. Changes take effect upon publication on the website and mobile app. Clients will be notified of substantial changes by notification.
If any provision of these terms is declared null or unenforceable, the other provisions shall remain in full force and effect.
These terms are governed by Cameroonian law. Any dispute shall be subject to the exclusive jurisdiction of the courts of Yaoundé, Cameroon.
These terms are originally written in French. In case of translation, only the French version shall prevail.
For any questions regarding these terms:
GCL Express - Global Cargo Logistics
A service of LTC Group SARL
Yaoundé, Cameroon | Guangzhou, China
Phone / WhatsApp: +237 691 371 922
Email: support@gcl-express.com
Website: www.gcl-express.com